Shipping Policy

Last updated: August 25, 2026

At GulfBuy, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible item, please contact us so we can help resolve the issue.

Returns

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with its original packaging, accessories, manuals, tags, and other included materials where applicable.
• You must provide your order number and sufficient information about the reason for the return.
• Certain products may not be eligible for return because of hygiene, safety, personalization, digital-content, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, washed, assembled incorrectly, or returned without the required accessories may not qualify for a refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at uae.shopstore@gmail.com.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video showing the issue
• Photographs of the packaging where relevant

We may ask you to return the item for inspection.

If the issue is confirmed to be our responsibility, we may offer a replacement, exchange, repair, store credit, or refund, as appropriate.

Change-of-Mind Returns

For eligible products, customers may request a return because they changed their mind, subject to the return period and conditions above.

Unless otherwise stated on the product page, the customer is responsible for return shipping costs for change-of-mind returns.

Original shipping charges may be non-refundable unless the return is due to an error, defect, or other circumstance for which GulfBuy is responsible.

Non-Returnable Items

The following may not be eligible for return:

• Personalized or customized products
• Digital products after access/download
• Products that cannot reasonably be returned for hygiene or safety reasons after opening
• Clearance or final-sale products where clearly identified as final sale
• Gift cards
• Products specifically identified as non-returnable on their product page

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

Approved refunds will normally be processed to the original payment method.

Your payment provider or bank may require additional processing time before the refund appears in your account.

If you have not received an approved refund within a reasonable period, please contact us at uae.shopstore@gmail.com.

Exchanges

Where available, eligible products may be exchanged for another size, color, or product variant.

If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

Return Shipping

If the return is caused by:

• GulfBuy sending the wrong item;
• a confirmed manufacturing defect;
• significant damage occurring before delivery; or
• another error attributable to GulfBuy,

we will provide an appropriate return solution.

For change-of-mind or other customer-requested returns, return shipping may be the customer's responsibility.

How to Request a Return

Contact:

Email: uae.shopstore@gmail.com

Please do not send products back without first contacting us and receiving return instructions.

GulfBuy reserves the right to refuse returns that do not meet the conditions of this policy or applicable law.